6 Simple steps to storing your baby’s stem cellsStep oneRequest a free information pack Complete our contact form or call 0115 967 7707.Step twoComplete and return your storage agreement You will be sent a storage agreement to complete then the initial payment will be due.Step threeFinalising your service The collection kit will be sent to your home. You will also receive the contact details of your phlebotomist via email. We will notify your hospital in writing that you have chosen to collect your umbilical cord stem cells.Step fourThe special day When the big day arrives you will need to call your phlebotomist (any time of day or night) as soon as your labour starts and then keep them updated. When you go to hospital remember to take your collection kit.Step fiveBirth and collection Once your baby has been safely delivered, your phlebotomist will make the collection and take the maternal bloods before placing them in the collection kit.Step sixRequest a courier collection Call the customer care team to request courier collection. We will then arrange for our medically approved courier to collect your kit from the hospital or your home and deliver it straight to our laboratory.