How does it work?

Cord blood stem cell collection is an incredibly simple process in which these unique cells are collected from the placenta and umbilical cord once your baby has been safely delivered. These cells are then sent off to the laboratory to be tested and prepared for storage.

6 Simple steps to storing your baby’s stem cells

Step 1
Request a free information pack

Request your free information pack from or call us on 7000 2229 (7000 BABY) and we will send you a copy by post or email. We recommend you read this thoroughly, and if you have any questions we’re more than happy to help.

Step 2
Complete and return your storage agreement

To place your order with us simply complete your storage agreement and return this either using our online system or we can provide you with a hard copy. We will then contact you to arrange the payment of the initial deposit for your chosen service.

Step 3
Finalising your service

On receipt of your payment, we will arrange delivery of your collection kit. When this arrives, simply keep it with your maternity bag and take it with you to the hospital on the big day. Where the phlebotomy service is selected, we will also arrange this for you. You will receive an email with the contact details of your assigned phlebotomist and an introductory phone call too. We will notify your hospital in writing and we recommend you include your umbilical cord collection in your birth notes.

Step 4
The special day

When the big day arrives you will need to call your primary phlebotomist (You can call them any time of day or night) as soon as your labour starts and then keep them updated. When you go to hospital remember to take your collection kit.

Step 5
Birth and collection

Once your baby has been safely delivered, your phlebotomist will make the collection and take the maternal bloods before placing them in the collection kit.

Step 6
Request a courier collection

When the phlebotomist hands you back the collection kit, call us (between 8am and 8pm, 7 days a week) on 0800 954 5335 to request courier collection. We will then arrange for our medically approved courier to collect your baby’s cord blood from the hospital or your home and deliver it straight to our laboratory.

Ready to Choose a package

We understand that having a baby is an expensive time, which why we offer a range of payment options, including interest free payment plan

Frequently asked question

Who will collect the sample?

Most often, a phlebotomist will be required to collect your cord blood and tissue samples at the hospital and we will arrange this for you. However, in some cases, your private consultant or midwife may be able to collect the samples for you.

How are umbilical cord stem cells collected?

Umbilical cord stem cell collection is a simple, non-invasive procedure.
Once you have ordered your stem cell collection with our customer care team, we will post out a collection kit to your home. This kit needs to be kept safe, away from any radiators and ideally with your overnight maternity bag. A phlebotomist will be allocated to you and will be the person that collects your stem cells at the hospital. They will give you a courtesy call to introduce themselves.

Once you go into labour, simply take the kit to the hospital with you and let your phlebotomist know that you are on your way. Once your baby has been safely delivered, the phlebotomist will extract the stem cells from the umbilical cord. This is a very quick and non-invasive procedure and won’t interrupt your precious time with your baby. The phlebotomist will then securely package the stem cells into the provided collection kit.

Then all that is required is that yourself or your partner calls us to arrange collection of the kit. The sample is then delivered directly to our laboratory in Nottingham and will be processed and prepared for storage. Our customer care team will then be in touch will a follow-up call with the results and status of your sample.