Complaints Procedure

1. Introduction

At Future Health Technologies, we are committed to providing our customers with the best possible service. However, we understand that sometimes things may not go as planned. This policy outlines the process for raising a complaint with us and what you can expect in terms of response.

2. Purpose

The purpose of this policy is to ensure that all complaints are handled fairly, consistently, and, whenever possible, resolved to the complainant’s satisfaction.

3. Scope

This policy covers complaints about:

The standard and quality of our services
Any other matters under our direct control
A complaint is an expression of discontent or concern associated with any aspect of the service provided and or results delivered.

4. How to Make a Complaint

Please complete the form below. The complaint will be handled by one of our Quality Assurance team members.

5. Our Complaints Handling Process

Once we receive your complaint, we will:

Acknowledge receipt of the complaint within 2 business days.
Review the complaint and conduct an investigation. We may contact you if we need more information.
Respond to your complaint as soon as possible, informing you of the outcome of our investigation and any actions we have taken or will take.
6. Escalation

If you are dissatisfied with our response, you may request that the complaint be escalated to a higher level within our organisation.

7. Resolution

We aim to have all complaints resolved within a 30 day period this is subject to factors they may need to be investigated outside of the organisation.

8. Confidentiality and Privacy

We are committed to maintaining the confidentiality and privacy of the information you provide during the complaint process. Your personal information will be handled in accordance with our Privacy Policy.

9. Changes to This Policy

We may make changes to this Complaints Policy from time to time. Any changes will be published on this page.