Customer Stories banner

Amanda Stephen

Our little Namiko was born on the 27th of November in a beautiful and calm home setting. Once all our paperwork was done, we were assigned a phlebotomist. Her name was Jane.

We were given contact details very early on, along with the contact for a backup phlebotomist should any problems arise and a 24hr hotline number, should the backup fail. This made me feel very secure as it showed that Future Health Biobank had obviously thought of all possibilities and was ready to tackle them all head on.

I decided halfway through my pregnancy that I wanted to have a home birth. This gave me a little anxiety though, as I worried about everything going smoothly. It turns out there was actually nothing to worry about.

Once I was in established labour, my husband made the call to let Jane know and she got to me before the baby was born. I barely noticed Jane immediately swoop in to take my blood samples. I was a little shocked at how quick and easy it all seemed – all done whilst enjoying some skin to skin contact with my new family member.

The courier arrived within 3hrs of us texting the number. He was a lovely guy who signed off on the collection, gave us a receipt and went on his merry way. He also gave us a card that said congratulations on your new baby. I thought that was a lovely little touch.

This has been such a great experience that I would recommend anyone considering cord blood banking to absolutely go for it. Everyone at Future Health Biobank is so informed and helpful, not to mention very good at communicating with me every step of the way.

Read Amanda’s story in full here